Support

• Clean, dry and well maintained interior without foreign odors;
• Seat belts and airbags in working condition;
• Body without damage, headlights and other parts in place;
• Trunk is clean and at least ¾ free of it;
• Body and thresholds are clean;
• Clean and dry door handles when there is no rain outside.

• Pretty and neat clothes and appearance;
• Communicates with passengers politely and respectfully.

• Arrive on received orders and cancel them only in case of extreme necessity;
• Mark On the spot only when you have actually arrived at the specified spot;
• Complete the trip at the destination specified in the app.

The activity rate is reduced by:

• Cancellation of a passenger’s order the driver requests to cancel the order,
• Driver’s cancellation via dispatcher – up to 10 minutes waiting.

Therefore, try to cancel orders correctly. Wait for a passenger for more than 10 minutes. Make sure that she or he does not drive and safely cancel the order (using the dispatcher) – it will not affect your performance.

Bonuses are calculated after the order is completed. However, just like funds when making an online payment, the transfer can take up to 3-5 working days. Contact your taxi fleet for the payment of existing bonuses or detailed conditions.

• Contact your taxi fleet to include changes to your profile.
• Take pictures of the new driver’s license with a good camera.
• Send an application with photo to our support.
• We will update your performance (rating, status, test, etc.).

In the passenger app, the increased ratio is taken into account when calculating the trip fare, ie when ordering a taxi, the passenger agrees to the price in advance.

Contact representatives of your taxi fleet to include changes to your profile. Then you must undergo a standard photo control. The invitation will come automatically.

Each order commission is formed from the service and taxi fleet commission, and it is written off immediately after the order is completed.

No, not planned. You don’t have to buy an expensive gadget to work with the app, Android 4 is enough

Conditions for receiving Yandex.Taxi bonuses:

• You must follow the cost table, which we publish on our website or in your taxi.
• Because the order amount was higher than the minimum guaranteed taxi fare.
• If the trip lasts less than 2 minutes.

If the driver was blocked, the bonuses will not be refunded for orders in the last day before blocking. In turn, gross violations of service standards can lead to bonuses being disabled.

The order chain can be turned off during order fulfilment. It is enough to change your status to Busy at any time during the fulfilment of the order. Then the orders stop coming from the chain. As soon as you realize that the current order is coming to an end, turn on the order chain again.

Yes. In addition, this is done in order to prevent the driver from passing the required turn and to avoid so-called back orders.

The option Home is available twice a day. You may have already taken every opportunity to take orders on the way home.